2003 House Bill 4062 / 2004 Public Act 189

Require 24 hour hotline for nursing home complaints

Introduced in the House

Jan. 28, 2003

Introduced by Rep. Lisa Wojno (D-28)

To require the Department of Consumer and Industry Services to forward to an investigator by the next business day a complaint regarding certain nursing home safety, admission, facility closure and transfer issues, or that a nursing home has violated a statute, administrative rule, or federal certification regulation of receiving a complaint regarding certain safety, admission, facility closure and transfer issues. The bill requires the department to maintain a manned 24-hour “hotline” to take such complaints.

Referred to the Committee on Senior Health, Security, and Retirement

March 11, 2003

Reported without amendment

With the recommendation that the substitute (H-1) be adopted and that the bill then pass.

March 27, 2003

Substitute offered

To replace the previous version of the bill with one which would only require the expedited investigation of "priority" complaints, and which defines that as one alleging physical, mental, or emotional abuse, mistreatment, or harmful neglect that requires immediate corrective action to prevent serious harm to a resident.

The substitute passed by voice vote

Passed in the House 102 to 0 (details)

To require the Department of Consumer and Industry Services to forward to an investigator by the next business day a "priority complaint" (as defined in the bill) regarding certain nursing home safety, admission, facility closure and transfer issues, or that a nursing home has violated a statute, administrative rule, or federal certification regulation of receiving a complaint regarding certain safety, admission, facility closure and transfer issues. The bill requires the department to maintain a manned 24-hour “hotline” to take such complaints.

Received in the Senate

April 1, 2003

Referred to the Committee on Health Policy

April 22, 2004

Reported without amendment

With the recommendation that the substitute (S-2) be adopted and that the bill then pass.

June 22, 2004

Substitute offered

To replace the previous version of the bill with one that revises details but does not change the substance of the bill as previously described.

The substitute passed by voice vote

June 23, 2004

Passed in the Senate 37 to 0 (details)

To require the Department of Consumer and Industry Services to forward to an investigator by the next business day a "priority complaint" (as defined in the bill) regarding certain nursing home safety, admission, facility closure and transfer issues, or that a nursing home has violated a statute, administrative rule, or federal certification regulation of receiving a complaint regarding certain safety, admission, facility closure and transfer issues. The bill requires the department to maintain a manned 24-hour “hotline” to take such complaints.

Received in the House

June 23, 2004

June 24, 2004

Passed in the House 105 to 0 (details)

To concur with the Senate-passed version of the bill.

Signed by Gov. Jennifer Granholm

July 8, 2004