Search legislation

Most Recent Comments

1) Re: 2009 Senate Bill 153 (Require retail refund policy on receipt )  by silence dogood on March 8, 2009 

 let me see if i got this straight. you have a 'regular' optometrist that you usually go to, but you didn't give him your business. you went to another optometrist, was unhappy with the service, so you decided to not give the second optometrist an opportunity to resolve the situation and earn your business. when the second optometrist took too long, you added insult to injury by going back to the first optometrist and expected him to 'get you out of a jam' and produce fine results in short order. then you expected a cheerful, happy refund from the second optometrist no matter what his refund and return policy was.

if the second optometrist had printed his 'no returns, replacement only' policy on his reciept, would you still be upset with him? would you even have noticed it? and would you be mad at him when he pointed it out to you?

Reply

2) Re: 2009 Senate Bill 153 (Require retail refund policy on receipt )  by KuntaLeroy on March 8, 2009 

I’m sure this effort to clarify my position to you will be futile, but the circumstances in this situation were such that I had no other choice but to order new lenses from my regular optometrist immediately.  My current lenses were cracked and needed replacement.  The lenses ordered from the vendor I mentioned in the original post took a longer than normal time to complete, and I realized that a remake from this vendor would suffer the same time constraints.  I had no such luxury of time and the original vendor knew this all along.  In any case, your suggested understanding of this dilemma seems to indicate your desire to “qualify” any customer’s request for a refund and subject it to a seller-controlled analysis that can, more often than not, result in adding insult to the injury of the customer.  That would not be smart business, in my experience.  However, intelligent people can disagree.

Reply

3) Re: 2009 Senate Bill 153 (Require retail refund policy on receipt )  by uber-liberal on March 7, 2009 

 i do own a business, and i do understand. did you give the owner of the store a fair chance to resolve your issues before you went to another place to get another pair of glasses? or did you exercise the 'nuclear option' and take your business elsewhere before expecting the first store to happily refund your money? taking your business elsewhere is the option we as business owners hope is reserved for after we attempt to help and negotiate with a customer, and fail, not before.

do you have many customers that do that type of thing to you? or do they at least allow you the courtesy of letting you attempt to solve the issue?

Reply

View Full Conversation